Ensuring a robust approach to financial crime
The challenge
Although experienced in delivering small-medium scale change, our client lacked the skills and internal capability necessary to implement such a complex strategic programme. What’s more, they felt that a level of independence would be beneficial in managing multiple suppliers from the technology and professional services sectors.
Approach
We launched the programme with clear and concise objectives and ensured all parties understood and documented their mandate.
Because of the complexities involved in implementing a global financial crime system, and the associated revisions to SOPs and multi-channel online services, we needed to break delivery down into a number of manageable blocks. Using a gated approach, we maintained sponsorship throughout and ensured that a one off / high risk single event was avoided. This tried and tested approach meant the sponsor benefited at each phase and, in effect, earned value as it incurred capital spend.
By managing third parties extremely carefully and closely, all commitments in the respective statement of works were met and evidence and KPIs supported the outputs.
Our experience of relative large-scale change programmes in this space meant we could identify early warning indicators for Red Flag items, so the client could act earlier in the life-cycle to prevent undesirable outcomes.
A multi-year program with exec teams across 30 countries worldwide
